Privacy Policy
Last updated: Sept 26th 2026
1. About this Privacy Policy
Shepherd Productions Ltd respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, purchase our products or services, or otherwise interact with us.
We are the data controller responsible for your personal data.
Business name: Shepherd Productions Ltd
Address: 20 Edwin Ave, Leeds, LS20 8QJ
Email: info@shepherdproductions.co.uk
2. Personal data we collect
Depending on how you interact with us, we may collect the following information:
Your name and contact details, such as email address, telephone number and postal address.
Information relating to products or services you purchase or enquire about.
Payment and transaction information where necessary to process payments.
Information you provide when contacting us or submitting an enquiry.
Information relating to your use of our website, including IP address, browser type and device information.
Marketing preferences and information about your interactions with our communications.
Any other information you voluntarily provide to us.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we collect your information
We may collect personal information:
Directly from you when you contact us, make an enquiry, purchase a product or service, complete a form or otherwise communicate with us.
Automatically when you use our website, including through cookies and similar technologies.
From third parties where this is lawful and appropriate.
Where we obtain personal data from a source other than you, we will provide the relevant privacy information required by law.
4. How we use your personal data
We may use your personal data to:
Provide and manage our products and services.
Process orders, payments and enquiries.
Communicate with you about your account, orders or services.
Respond to questions, requests and complaints.
Maintain and improve our website, products and services.
Keep appropriate business and financial records.
Protect our business, website, customers and systems against fraud, misuse and security threats.
Comply with legal and regulatory obligations.
Send marketing communications where we are legally permitted to do so and, where required, you have given your consent.
We will only use your personal data for purposes that are lawful, fair and transparent.
5. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing your personal data.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract: Where processing is necessary to enter into or perform a contract with you.
Legal obligation: Where processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Consent: Where you have given us permission to use your personal data for a specific purpose. Where we rely on consent, you can withdraw it at any time.
6. Sharing your personal data
We may share your personal data where necessary with:
Service providers who help us operate our business.
Payment providers and financial institutions where necessary to process transactions.
IT, website hosting and technical support providers.
Professional advisers such as accountants, lawyers and insurers.
Government authorities, regulators, law enforcement agencies or other third parties where we are legally required or permitted to do so.
A buyer or prospective buyer of our business or assets, where legally permitted.
We require third-party service providers who process personal data on our behalf to protect that information appropriately and only process it in accordance with our instructions and applicable law.
We do not sell your personal data.
7. International transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place as required by applicable data protection law.
These safeguards may include an adequacy decision or appropriate contractual safeguards.
8. How long we keep your information
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax or reporting requirements.
The exact retention period will depend on the type of information and why we need it.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Your data protection rights
Subject to certain legal conditions and exemptions, you may have the right to:
Request access to the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase your personal data.
Ask us to restrict how we process your personal data.
Object to certain processing of your personal data.
Request that certain personal data is transferred to you or another organisation.
Withdraw consent where we rely on consent as our lawful basis.
Object to direct marketing at any time.
The availability of these rights depends on the circumstances and the lawful basis on which we process your information.
To exercise your rights, contact us using the details in section 1.
We may need to request information from you to verify your identity before responding to a request.
11. Marketing
Where permitted by law, we may send you information about our products, services or business.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.
If you withdraw your consent to marketing, this will not affect processing that we have already carried out lawfully.
12. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to operate the website, remember your preferences, understand how visitors use our website and, where applicable, support marketing activities.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
For more information, please see our [Cookie Policy].
13. Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you read the privacy policy of any website you visit.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or the way we process personal data.
The latest version will be published on our website with the date it was last updated.
15. Complaints
If you have concerns about how we use your personal data, please contact us first using the details above so that we can try to resolve your concern.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
You can find information about the ICO and how to make a complaint on its website.
18. Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at the address stated at the top of this policy.